Please use the customized driver from MSI* which is the recommended one for your system: Intel® Graphics Driver 27.20.100.8190 In the meantime, since the message in Device Manager is referring to 'device installation', we recommend trying a Clean Installation of Intel® Graphics Drivers following the steps on the link to discard (previous) driver installation/update issues. If you have additional inquiries, please let us know. If not, we may try using a generic sample (but it would be good to test using the same files). Please kindly let us know if providing a sample is not feasible for you. So we sent you an email on February 9, 2021, and we were waiting for the sample to proceed to test. Thank you for your response and for the details regarding the message in Device Manager.īased on your response from 02-07-2021, we understood that you could be able to provide a sample project for us to test this in our lab, but a private message would be needed so you can send it via WeTransfer*.

Install the NVIDIA driver package that you downloaded earlier.

Install the Intel driver package that you downloaded earlier.In the Device Managerapplet, uninstall any remaining Intel and NVIDIA graphics drivers by right-clicking on the device entry, clicking on the Uninstall Deviceentry, selecting to Delete any driver software for this deviceand then clicking on the Uninstall button.Look for entry(s) with names like Intel Graphics Driverand NVIDIA Graphics Driver XXX.XX. In the Apps and Featuresapplet, uninstall any Intel and NVIDIA driver packages.Disable Internet access (disconnect Ethernet cable and/or disable Wireless).

Download to the laptop - but do not install just yet - the latest Intel and NVIDIA drivers provided by your laptop vendor.

What I suggest you do to verify this (one way or the other) is to return to the drivers provided by your laptop vendor. Often, the graphics driver(s) for laptops have been modified - especially if dual graphics is supported - to support custom features of the laptop (including graphics engine switching). This is significant because this is a laptop. The first thing I see in the sysInfo is that the latest build (9168) of the Intel HD Graphics driver package is installed.

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